Frequently Asked Questions
Order
Can I use multiple discount codes on one order?
Currently, we allow only one discount code per order. If you have any questions or need assistance, please contact us at hello@gulaabi.ca
Do you offer discounts for bulk orders?
We do offer bulk discounts for certain products. For more details, please contact our sales team at hello@gulaabi.ca.
How do I know if my order has shipped?
Once your order has shipped, we will send you a confirmation email with tracking information. Please allow up to 24 hours for tracking details to appear.
How can I check the status of my order?
You can track your order status by visiting our Order Tracking page and entering your order number. If you need further assistance, feel free to reach out to our customer service team.
Can I change my order after it’s placed?
Once an order is placed, we do our best to process it quickly, but we are unable to make changes to orders after they have been confirmed. If you need assistance, please contact our customer service team as soon as possible at hello@gulaabi.ca
Can I cancel my order?
Orders can be canceled only if they haven’t been processed yet. Please reach out to our customer service team immediately at hello@gulaabi.ca if you would like to cancel your order.
What are your returns + exchanges policies?
Our policies are detailed on our Return and Refund Policy Page
Do you have a phone number?
We sure do! Our Contact Us Form is the quickest way to reach us, however, if you prefer a phone call please leave a message at 514-701-1271 and we will return your call during business hours.
Shipping
How much is the Shipping charges?
Please find detailed shipping charges outlined in Shipping Policy page.
Can I change my shipping address after placing an order?
If your order hasn't been processed yet, we may be able to update your shipping address. Please contact us immediately at hello@gulaabi.ca for assistance.
How do I track my shipment?
Once your order has shipped, we will send you an email with tracking information. You can use this number to track your package on the carrier’s website.
Do you ship internationally?
Yes, we do ship internationally! Shipping rates vary depending on the destination. For more details, please refer to our Shipping Policy page.
Do you permit Returns?
Please review details in our Return & Refund policy.